Training & Implementation Services

CTIntegrators works with your in-house team to design and configure well integrated communications solutions from cradle-to-grave. Then we provide expert training for staff and managers.

CTI Services

Implementation
Services

Design & Configutation

Training
Services

Basic, Call Center, Management

Network & Carrier Services

Wiring, Firewalls, Service Providers

Implementation

With over 25 years of computer telephone experience, we can customize a configuration to fit your needs and your budget.

Every stage of your Installation is handled with care & expertise.
Whether a small office solution with 10-20 phones, or a 100 agent contact center, CTintegrators and Wave IP can meet your needs.

Training

Training courses are up to 15 students per class and typically run about 1-2 hours.

Implementation Services

Needs Assessment

CTintegrators starts by performing a step-by-step analysis of your office requirements, infrastructure, networkcapacity, routers and connectivity.

System Design

Wave IP PBX can be connected via traditional TDM telco providers or modern SIP Trunk providers. Both have inherent benefits to fit your needs.

Software Configuration

Wave ViewPoint desktop application includes a free softphone and mobile app to complement your desk phone when you are on travel or away from the office.

System Integration

Because CTintegratorsis also a Microsoft Certified Partner and OEM Partner, we know how to get the most out of your investment and help you think "outside the box".

Training Services

Effective training ensures your investment get the best return

Basic User

This course provides an overview of the Wave IP system and reviews phone features, ViewPoint Desktop, Visual Voice Mail, Call Handling, Presence Management, Contacts and IMpulse Messaging client.

Prerequisite: None
Time: 1.5hrs
Cost $200

Advance User

With this course users receive additional training on Advanced Call routing, Conferencing, Call Rules, Call Recording, Mobile and Softphone Integration.



Prerequisite: Basic User
Time: 1.0hrs
Cost $200

Contact Center Agent

The Wave Contact Centercourse, provides an overview of the Contact Center capabilities, call routing, sign-in/sign-out, advanced transfer skills, Queue Monitoring and overview of reporting.

Prerequisite: Basic User
Time: 1.0hrs
Cost $200

CTintegrators training is provided in your office using both Real-time and PowerPoint presentation techniques to ensure the most beneficial learning for your staff. 

Contact Center Supervisor

The Supervisor course goes in depth on Call Center Routing, Queue Management, Reporting, Skills Based Routing, Call Recording, and Real-time Monitoring.


Prerequisite: Advance User, Contact Center agent
Time: 1.0hrs
Cost $300

Basic Administration

Basic Admin course reviews details of User Administration, Auto Attendants, Folder sharing, WaveMail, IMpulse, Hunt Groups, System Backup, and System Restarts.



Prerequisite: Advance User
Time: 2.0hrs
Cost $300

System Administration


System Admin course assumes intimate knowledge of Wave operation & understanding of Telephony. Designed for high level administration, and troubleshooting, including Trunk configurations for T1 and SIP services.

Prerequisite: Basic Administration
Time: 3.0hrs
Cost $400

Network & Carrier Services

Office Wiring

From design to pulling permits, to color coded jacks, to cleaning up wiring closets, we're ready to install new, or improve your phone and network connectivity.

Network Design

We start with the planning phase a company‚Äôs IT infrastructure before it is implemented.  We evaluate and learn how all the elements of your network links together (routers, firewalls, switches, and servers, desktops, laptops and printers). Understanding how they can be made to run as efficiently as possible can bring increased operational efficiency and security.

Service Providers

There are many reasons to look into SIP trunks, including overall lower costs. SIP trunks are about 20-40% less than traditional TDM or POTS lines when using your Internet connection. We work with 3 Master Aggregators to be sure you get widest choice and the best price.

Wave supports Vertical Digital and SIP IP endpoints, IP-based PBX and applications, networking, Digital, Analog and SIP trunks and remote administration. 

Contact Info

14900 Conference Ctr Dr.

Chantilly, VA 20151

sales@ctintegrators.com

+1 703-261-7070

This is a sister site of CTIntegrators, Inc. An authorized reseller for Vertical products and services, located in the Greater Washington DC area.

Call NOW! 703-261-7070